General Inquiries

PMCasino FAQ
All your answers, right here

Whatever's on your mind about pmcasino — app download, bonuses, cricket betting, or account security — you'll find clear, straightforward answers right here.

7 FAQ
24/7 Live Support
Bengali Language Support

Most Frequently Asked Questions

Click on any question to expand the full answer

Referral Bonus
Yes, pmcasino's referral program is quite rewarding. If you refer a friend using your personal referral link or code and they make their first deposit, you'll receive a bonus.

How to get it:
1. Log in to your pmcasino account and go to the "Refer" or "Invite Friends" section.
2. Copy your unique referral link or code.
3. Share it with a friend via WhatsApp, Messenger, or any other channel.
4. When your friend registers through your link and makes a minimum deposit of ৳500, you'll receive a ৳300 to ৳500 bonus in your account.

Each friend you refer earns you a separate bonus — there's no cap on how many you can refer. The bonus is added directly to your usable balance, though a small wagering requirement may apply. Details on the Bonus page View.
Bonus credited: Instantly Minimum Deposit: ৳500

Live Streaming
After logging in to pmcasino Sports Events In this section, you'll find a list of all ongoing matches. Click on any active match showing a red "LIVE" badge.

Real-Time Score: The scoreboard is right there when you open the match page — updated every ball or every minute. For cricket, you get over-by-over scores; for football, goals and cards are all tracked in real time.

Live Streaming: Live video streams are available for selected matches. To access them, you'll need either a minimum balance of ৳200 in your account or at least one active bet on that match. Streaming works on both mobile and desktop.

On a weak connection, stream quality will automatically drop — use WiFi for the best experience.
Updates: Every few seconds Available on mobile too

Cricket Betting
Cricket betting is the most popular section on pmcasino. To get started:

Step 1: Log in and Sports Events Go to page.
Step 2: Select the "Cricket" category. Matches across all formats — T20, ODI, and Test — are listed separately.
Step 3: Click on your preferred match — the bet slip will open on the right.
Step 4: Select your bet type and enter the amount. Minimum bet is ৳50.

Popular Bet Options:
• Match Winner (which team will win)
• Toss winner
• Time of first wicket
• Total runs in an innings (Over/Under)
• Man of the Match
• Live Betting (ball-by-ball during the match)

Odds in Live Betting change by the second — you'll need to act fast. On the bet page More details available.
Minimum Bet: ৳50 Live Betting Active

Responsible Gaming
pmcasino puts member safety first. Under "Responsible Gaming" in your account settings, you'll find the following tools:

Deposit Limit: Set your own daily, weekly, or monthly deposit limit. For example, you can cap your deposits at ৳5,000 per month. Lowering your limit takes effect immediately, but increasing it requires a 48-hour waiting period.

Session Time Limit: Set a limit on how long you play in one session. Once the time is up, pmcasino will send you a reminder.

Cooling-Off: Take a break for anywhere between 24 hours and 6 weeks. No bets can be placed during this period.

Self-Exclusion: Deactivate your account for anywhere between 6 months and 5 years.

For more details Responsible Gaming View page.
You can do it yourself from Settings Free Benefits

Change Language
pmcasino supports both Bengali and English. There are three ways to switch the language:

Method 1 (Easiest): Click the language icon or flag in the top-right corner of the page. Select "Bengali" or "English" from the dropdown. The change takes effect instantly.

Method 2 (Account Settings): After logging in, click the profile icon → Settings → go to "Language Preference" and save your choice. The next time you log in, the platform will open in that language automatically.

Method 3 (on mobile): Tap the menu icon and scroll down to find the language option.

You can change the language without logging in, but it may revert to the default after a page refresh. To save it permanently, update the preference in your account settings.
Supported languages: Bengali, English

Mobile App
Yes, pmcasino has a dedicated mobile app optimized for Android users in Bangladesh.

Download on Android:
1. Visit pmcasino.app in your mobile browser
2. On the home page, tap the "Download App" button
3. The APK file will download — open the file to install
4. Go to your phone's settings and enable "Unknown sources" or "Install from unknown sources"
5. Install the app — total size is approximately 35 MB

iOS (iPhone): It's not available directly on the App Store — but you can open pmcasino.app in Safari and tap "Add to Home Screen" for an app-like experience (PWA).

App Features: Push notifications, fast loading, one-tap login, and battery-saving mode.

If you run into trouble installing the app, contact support — they'll walk you through it step by step.
Android 6.0+ File size: ~35 MB

Two-Factor Authentication
With Two-Factor Authentication (2FA) enabled, every login requires both your password and a mobile OTP — so even if someone knows your password, they still can't get in.

Steps to enable 2FA:
1. Log in to pmcasino
2. Click your profile in the top right → go to "Security Settings"
3. Look for the "Two-Factor Authentication" option
4. Click the "Activate" button
5. A confirmation OTP will be sent to your registered mobile number — enter it to proceed
6. Once successfully activated, you will receive a confirmation message

From then on, every time you log in: After entering your password, a 6-digit OTP will be sent to your mobile — enter it to complete your login. The OTP is valid for 3 minutes.

Important Note: When setting up 2FA, make sure to save your "backup codes" — if you ever lose your phone, these codes will get you back in. Write them down and keep them somewhere safe.
Security: Very High OTP validity: 3 minutes
No results found for this topic.
Ask our support team.
Didn't find your answer?

Our support team is available in Bengali around the clock — 24 hours a day, 7 days a week.

Chat with Support

Why choose pmcasino?

While you're here, check out the exclusive benefits we offer

Full support in Bengali

Pmcasino's interface, support, and FAQ are all in Bengali — no more struggling with a foreign platform in English.

Instant payments via bKash & Nagad

All major mobile banking options in Bangladesh are supported. Minimum deposit starts at ৳300, and withdrawals from ৳500.

SSL & 2FA Protection

Your account is protected with 256-bit SSL encryption and two-factor authentication. No third party has access to your information.

Cricket Betting Expert

Live betting on IPL, BPL, and all Bangladesh international matches. Odds update on every ball.

Responsible Gaming

Deposit limits, self-exclusion, and cooling-off periods — all free of charge. Your wellbeing is our priority.

Referral Program

Earn a bonus for every friend you bring in. The more active they are, the bigger your rewards.

About the PMCasino FAQ

Why was this FAQ page created?

This page brings together the questions new and existing pmcasino members ask our support team every day — all answered in plain, straightforward English. Whether it's 3 AM and something's on your mind, you'll find the answer right here.

Can issues be resolved without contacting support?

This FAQ page covers most common questions — app download, bonus terms, cricket betting rules, payment methods — without needing to contact support. For account-specific issues like transaction problems or login trouble, reaching out to support is the way to go.

Is the FAQ updated regularly?

Yes. pmcasino regularly adds new features, and the FAQ page is updated accordingly. To stay informed about recent changes, Latest Promotions View page.

What should I do if my question isn't in the FAQ?

If you can't find the answer you're looking for on this page, reach out via live chat or email us at support@pmcasino.app. Our Bengali-speaking team is active 24 hours a day, 7 days a week, and typically responds within 5 to 15 minutes.

If you think your question could help others, let support know — we'll add it to the FAQ.

Don't have an account yet?

Register in just 2 minutes and claim your 150% welcome bonus to get started today. pmcasino — Bangladesh's trusted gaming experience.

18+ • Gamble Responsibly • Terms & Conditions Apply

বাংলা