PMCasino Terms & Conditions —
Clear Guidelines for Members

By using pmcasino.app ("pmcasino", "we", "the platform"), you are considered to have automatically accepted these Terms & Conditions. This document constitutes a legally binding agreement between pmcasino and its members ("you", "member").

It is each member's responsibility to read and understand these terms. If anything is unclear, reach out to the pmcasino support team — we'll explain it in plain language. pmcasino reserves the right to update these terms at any time, with advance notice given for significant changes.

The following conditions must be met to open an account at pmcasino:

• Age: You must be at least 18 years old at the time of registration. pmcasino reserves the right to request proof of age for verification at any time.
• One Account: Only one account is allowed per person, household, or device. If multiple accounts are found, all of them may be closed and balances forfeited.
• Accurate Information: The name, address, and mobile number provided at registration must be accurate. Incorrect information may cause account verification to fail.
• Password Security: Never share your account password with anyone. The member is solely responsible for all activity on their account.
• KYC Verification: A KYC (Know Your Customer) verification may be required before withdrawals. A copy of your national ID or passport may be requested.

All financial transactions at pmcasino are processed through secure, encrypted channels. Minimum deposit amounts and limits are listed below:

Withdrawals can only be made to the same payment method used for the deposit. Large withdrawal amounts may be subject to additional verification.

Pmcasino offers a variety of bonuses, each with its own terms. The following general rules apply to all bonuses:

• Wagering Requirement: Each bonus carries a specific wagering multiplier. For example, 30x means you must wager an amount equal to the bonus multiplied by 30.
• Validity: Most bonuses must be used within 7–30 days of being credited. Expired bonuses are cancelled automatically.
• Game Contribution: Slots generally contribute 100% toward wagering requirements. Live Casino contributions range from 10–20%, and Sports Bets from 20–50% — exact rates may vary by offer.
• Maximum Bet Limit: While a bonus is active, individual bets are generally capped at ৳500. Placing a higher bet may result in the bonus being forfeited.
• A member may use a bonus: Each offer may only be claimed once per member. Using multiple accounts to claim bonuses is strictly prohibited.
• Maximum Win Limit: Some free spin bonuses have a maximum win cap. Full details are stated in the terms of each individual offer.

All games on pmcasino operate using RNG (Random Number Generator) technology certified by independent third parties. Results cannot be manipulated in any way.

• Bet Validity: Once a bet is confirmed, it generally cannot be changed or cancelled — however, the cash out option is available under certain conditions.
• Technical Issues: pmcasino is not liable for bets lost due to internet disconnection or device failure. However, if a bet is cancelled due to a server-side issue, a full refund will be issued.
• Live Betting: Odds on live matches change in real time. The odds at the moment your bet is confirmed will apply, not the odds at the time you placed it.
• Suspicious Events: If irregularities are suspected in any sports event, pmcasino reserves the right to suspend or void the related bet outcomes.

The following activities are strictly prohibited on pmcasino and may result in immediate account closure:

• Creating multiple accounts or using another person's account.
• Strategic betting designed to circumvent bonus terms (Bonus Abuse).
• Automated betting using software or bots.
• Attempting to influence game outcomes by colluding with other members.
• Completing the verification process using fake or another person's identity documents.
• Depositing funds derived from money laundering or any illegal source.
• Attempting unauthorized access to or hacking of pmcasino's systems.

Pmcasino reserves the right to suspend or permanently close an account for the following reasons:

• If a breach of Terms & Conditions is established.
• If KYC verification fails or false information is found to have been provided.
• If evidence of involvement in prohibited activities is found.
• Due to legal obligations.

Upon account closure, any valid balance (excluding bonuses where conditions have not been met) will be returned to the member — except in cases of fraud. Members may also voluntarily close their account by contacting support.

Pmcasino believes gaming should be entertaining, not stressful. With that in mind, we have put in place a number of responsible gaming measures:

• Deposit Limits: Members can set their own daily, weekly, or monthly deposit limits.
• Session Limit: An automatic logout option is available after a set period of inactivity.
• Reality Check: During extended sessions, pmcasino will occasionally remind you how long you have been playing.
• Self-Exclusion: You can temporarily exclude yourself from the platform for a set period of time.

Pmcasino handles all members' personal information with full confidentiality. Under our Privacy Policy:

• Member information is never sold to third parties.
• Member data is not shared with any outside parties except where required by law.
• All data is secured with 256-bit SSL encryption.
• Members may request to view or correct their personal information.

For more details, visit our Privacy Policy View page.

Any complaints or disputes are handled through the following steps:

1. Contact us via Live Chat first: Most issues are resolved within 30 minutes.
2. Submit a complaint via email: If the issue is not resolved via Live Chat, send a detailed message to support@pmcasino.app.
3. Formal Complaint: If the issue remains unresolved after email, a resolution report will be sent within 72 hours.
4. External Arbitration: If the dispute remains unresolved by both parties, it will be referred to an independent gaming arbitrator.